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What is Application Support? – A Brief Guide

application support

It will be hard to imagine a world without engineers and managers working in the field of application support. They are real superheroes who keep all our favorite apps and services running. 

The companies providing application support services ensure stable and uninterrupted platform operation. Without their help, clients would not be able to correctly interact with the business, and employees within the company itself would not be able to perform their duties efficiently. The importance of this industry is evidenced by the number of people working in it – a whopping 150 thousand people! Let’s take a closer look at what representatives of this specialty do.

Photo Credit: fdmgroup

Responsibilities of Support Workers

To better understand this phenomenon and its significance for the modern world, remember how you use Internet services to buy air tickets or go to the application for ordering food delivery. Almost all communication with customers, application maintenance, and staff training takes place through support workers. Technically, the core tasks of a support team can be divided into two broad groups:

Of course, this is just a small list of what application support specialists do every day, they also implement new systems, constantly check software health, etc. Some companies are engaged in a specific set of tasks, and there are those that can carry out a project from start to finish.

Support Team Members

To understand how versatile services such companies provide, it is enough to look at the composition of specialists who are engaged in a particular project:

Application Support Sourcing Models

Different companies have different approaches to cooperation with application support services. 


So, application support is a promising area in the IT field, which already employs more than 150 thousand people. The market is represented by many companies that have been operating for many years and have earned their name in the field of application support. However, like any IT business, support services are only gaining momentum and are constantly working to improve the quality of the services provided.

Regardless of whether you are a business owner, a job seeker in the IT field, or just someone interested in technology, you should delve into the topic of application support, because this is the foundation of the modern world.