No one really owns a crystal ball that sees the future, but Whatfix’s passion is digital adoption. With your finger on the pulse of this growing category, they are delighted to present our Top 5 Digital Adoption Predictions for 2021.
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# 1 Digital adoption platforms (DAP) will be used across the entire technology stack of organizations
Gartner predicts that, “by 2025, 70% of organizations will use digital adoption solutions across the technology stack to overcome still-lacking application user experiences.”
While 2025 is not that far off, we already see this prediction taking shape. More and more companies are turning to Digital Adoption Platforms (DAPs) for multiple use cases within their companies.
Once seen primarily as a training tool for select applications, 2021 DAP is a comprehensive solution that can be applied from employee engagement and productivity to software monitoring and analysis.
# 2 Digital adoption will expand to various industries
COVID-19 was an intense and unexpected global disruption. Industries like food, retail and banking, which traditionally served customers face-to-face, now had to accelerate their digital offerings to keep their doors open. The advent of new technology required both internal and external users to acclimatize quickly.
Moving into 2021, Digital Adoption Platform for Enterprises will be a more sought-after solution for companies that are in the process of digital transformation and that need to make their software more accessible.
# 3 Automation will be an IT necessity
According to the CIO Outlook 2021 report, IT departments are focused on implementing automation efforts within their organizations. As more employees work remotely and IT departments have shrunk, automation technologies like DAP and robotic process automation (RPA) can streamline workflows and processes to empower employees and organizations by Likewise.
CIOs and IT leaders have already started investing in automation efforts to ensure a frictionless 2021.
# 4 Unifying the digital employee experience with the digital customer experience
The focus on user experience is increasingly important, and today’s customers are not the same before COVID. Consumers are more experimental, as McKinsey points out, with 75% of American consumers attempting new shopping behavior in response to economic pressures, store closings, and shifting priorities.
Customers of all ages and backgrounds expect faster, more intuitive and easily accessible digital experiences. This also extends to the digital employee experience. Employees must have the same accessibility as their users to ensure stellar service. Digital adoption platforms close this gap with internal and external capabilities to improve UX, streamline customer service, enable self-service, and minimize tedious digital processes.
In 2021, companies will acquire digital adoption platforms as a way to unify the digital experiences of employees and customers.
# 5. Digital adoption Professionals are going to be the new sensation.
Times are changing and people are changing accordingly as well. Gone are the days when people were illiterate about digital knowledge and tech stuff. Nowadays more and more people are coming towards digital platforms to learn and become digital adoption professionals.
The good news is that by being a digital adoption professional, a person can handle things on a larger enterprise. This will redeem a plethora of opportunities for the right person with the adequate knowledge about DOP.
People are getting conscious about the role of DOP and this thing has simply enhanced the overall scenario for a common person.
Because of technology, people are becoming tech savvy and this is obvious that DOP is going to be the new sensation in the coming era.
The right person changes his learning behavior according to ongoing trends. It is obvious from the above-mentioned statistics that digital adoption professionals will be ruling the digital platforms in the coming era. Brace yourself and make sure you are well equipped with the right knowledge.