Although we tend to think of the telephone as a fairly static invention, the reality is that phone systems are evolving faster than almost any other technology. From the development of the smartphone to cloud phone systems, the field of telecommunications is ever-evolving. Here is a look at some of the most popular phone systems on the market that may be of interest to business owners in Canada.
A landline is a telephone system that uses copper wires to transmit communications using wires and a wall jack. Many Private Branch Exchange or PBX Systems still rely on landlines to make calls, however, there are limitations to this technology. Landlines are consistent and reliable, but they don’t offer as many advanced features as newer, digital technologies. They can also be quite expensive and are not as flexible when it comes to adding new lines and extensions. But they do offer the benefit of not relying on an internet connection, which can be crucial for a business that doesn’t have access to strong Wi-Fi.
VoIP or Voice over Internet Protocol is the newest trend in telecommunications that business owners in Canada should understand. It’s a phone system that uses the internet to send communications, opposed to traditional phone lines. This allows for greater flexibility and a variety of enticing features that are valuable to business owners. For instance, VoIP Systems offer hold music, virtual receptionists, mobile functionality, texting, and other business integrations that would be difficult to perform on a landline. VoIP Systems are also typically cheaper and offer more flexible contracts. However, you must have a strong internet connection, otherwise, you’ll experience problems.
Cloud-Based Phone System
Cloud-based phone systems are a category of VoIP technology that uses the cloud to offer additional features that are useful to businesses. Hosting your VoIP system in the cloud simply means that the hardware and software will not be on-premises in your office, but will be hosted elsewhere, and typically maintained by a team of dedicated experts. This can be appealing to those who are not as tech-savvy and don’t want to have to worry about maintaining the system and diagnosing any problems. The drawback is that if there is a malfunction, you will be reliant on your hosting provider to get it back up and running. But as long as you choose a reliable provider, this shouldn’t be much of an issue.
Those are the major Canada business phone systems you should be aware of if you’re looking to start a business or expand an existing company. Which system you choose depends entirely on your business and your communication needs.