As we all know, ITIL is the Information Technology Infrastructure Library. ITIL is said as one of the international normal among all other courses in the IT department in the field of IT service management. It is the process that allows the series of processes to refine and improve IT service management.
Furthermore, according to its function, it guides the IT services to deliver their product to the customers more efficiently and effectively. There are various courses and processes available according to the advancement in this field.
This article has discussed various processes and frameworks of different versions of ITIL, including ITIL V3 and ITIL 4. We discuss how ITIL helps the organization to take up future tech challenges. You will also see the advancement of ITIL among various versions of it.
SO, let’s quickly dig into the article and read to find all the information.
About ITIL Framework
For any of the organizations that wanted to deliver better IT services to their customers the ITIL framework has always been a correct choice for them. These frameworks contain various types of practices and processes that can provide the best possible services.
Apart from this, many new foundations and methodologies such as Agile, DevOps, and more are seen coming up with new approaches within the past ten years. Despite this, many organizations still want to use the ITIL’s robustness frameworks, along with Agile principles for future challenges.
ITIL processes and frameworks provide the organizations that need to adjust in their small-sized business for small-scale implementation guidance. Knowing ITIL is not a standard; many organizations are still approaching its frameworks because it has set outlived the usefulness and other aspects and discipline to make it more effective.
Processes and Frameworks that turns out to be as an IT service lifecycle includes five main principle elements. They are:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Service Improvement
Implementing these all the elements, as mentioned above, has helped the organizations as well as the ITIL foundation to create further advancement in IT service management. These processes are discussed concerning ITIL and ITIL V3.
Now moving forward to the processes and framework of ITIL 4, there is a lot more to know about its further development according to the new upcoming challenges.
Processes of ITIL 4
As of now, you already know about the processes of ITIL V3 and ITIL. Now, it is clear to you that ITIL 4 has many more principles, concepts, and practices than ITIL and ITIL V3. It has all the critical activities of the projects delivering better input and outputs each of the practices.
Related Reading: Best tips to clear ITIL 4 Foundation Exam
According to ITIL 4, the organizations should have tailor-made processes for the operating models because it is not many perspectives regarding the processes. The better processes can be found in ITIL V3 only.
But if your organization needs the preference of simple and practical ways of working, then ITIL 4 has an opportunity to provide the best and fresh start with the service management processes. Among all in total, 26 processes are somewhat less complicated and familiar from ITIL V3.
ITIL V3 to ITIL V4
Despite having these many famous and unique processes by ITIL, there are some problems from the past few years that are irrelevant and inadequate. But if referring to the above-given points of processes and frameworks, it is still best at what it addresses.
If it has to stay relevant, then ITIL still has to work to sync with new methodologies. This has now become the main aim of ITIL 4. And now, ITIL 4 would combine work with Agile and its other popular methodologies without losing its framework and great credibility.
One of the useful features of ITIL 4 is that it does not take up all the work at once. It has acknowledged that all the things cannot be done at once as the field of IT services has increased and would rise in a few upcoming years.
Due to this reason, it becomes necessary for ITIL 4 to bring new certain flexibility in the work as per the recommendations. If this is to be achieved, then it is necessary to achieve it by keeping the pool guidance that would draw the real focus on the value delivery to the organization.
These are the most common and useful ways, as addressed by layers and components of Service Value Systems. All the ITIL processes would be called upon when particular value-focused activities need it. For the business processes to ultimately act, understanding ITIL processes and frameworks is crucial because the language spoken is typical among all.
Functions of ITIL
Various ITIL functions would help the organization compete in IT service management as per today’s competition. Mainly, the function provides a stage to perform a set of activities by a team or group of people.
Generally, four types of functions would allow you to have the benefits to your organization. The four functions are:
1. Service Desk:
The service desk is the function that would allow the single point of contact between the end to end-user issues.
2. Application Management:
This type of application management function would allow you to manage the maintenance issues of your organizations without any complexities.
3. Technical Management:
This function is mostly for the ITSM, IT Service Management to manage the technical expertise and operations.
4. Operation Management:
Managing the day to day operations has become the primary task and function of Operation management as it has to manage the IT operation controls and IT facilities management.
Hence, you might be clear about ITIL’s processes and its place in the organization to compete in today’s IT service department. This article has also discussed all the different build processes of ITIL versions and their uptake challenges for the future.
However, there are many various versions of ITIL has also been known. Some of them are ITIL, ITIL V3, ITIL 4, and much more. These all are the updated versions of the previous one with more advancement related to IT technology. The courses also vary depending upon the version you select accordingly.